Identity
Verification
Customer Verification Process
Upload ID Document
The user takes a photo of their identity document (government-issued ID card or passport) and simply uploads it. The document is then automatically matched against data from multiple trusted sources.
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Take a Selfie
The user is asked to take a selfie, and complete a liveness test to verify their biometric that we will prompt if the user needs to make any adjustments due to bad lighting, quality or any factors that disturb the quality of the image taken.
Receive Onboarding Status
A risk rating is generated and can be integrated into your digital onboarding process. Based on your configurable risk thresholds, any necessary due diligence or fraud investigations will be triggered automatically.
"SprintHive prides themselves in their long-term partnership approach with both Client and Partnership relationships. “It’s been an absolute pleasure working with SprintHive. The transparency, support and commitment has been more than we could’ve asked for. Reliable, competent, and consistent. These are the qualities that we’ve experienced. This is the team you need to do business with. I’m forever hopeful that we could have more organisations that exemplify such high values.”
Leigh Hawson, Group Operations Performance Manager at FinChoice
Income & Affordability Verification
Income & Affordability Verification automates the traditional bottleneck of income assessment into a competitive advantage, by instantly categorising and cross-referencing data to build a full credit profile. Our platform automates up to 75% of manual workflows. This ensures high-fidelity credit decisions, guaranteed regulatory compliance, and a radical reduction in operational overhead, allowing you to approve more customers, faster.
Income Verification Process
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Upload Statements/
Payslips
Your customers can easily upload their digital statements from any device, or authorise you to automatically extract the required financial data.
Applicant’s document status
DocuChase integrates seamlessly into SprintHive’s Income Verification, giving agents a clear, real-time overview of each applicant’s document status:
Income Analysis
Using SprintHive's data science and machine learning technologies, the data is analysed automatically.
Confidence Scoring
An income and confidence score is then generated.
DocuChase
SprintHive DocuChase is a powerful tool that instantly shows agents which income verification documents are missing. With DocuChase, financial service teams can see exactly which bank statements and payslips are required, eliminating guesswork, delays, and endless follow-ups.
See Everything, Chase Nothing
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DocuChase integrates seamlessly into SprintHive’s Income Verification, giving agents a clear, real-time overview of each applicant’s document status:
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All documents received: Track every submission instantly
Extraction status: Know whether documents are fully processed or still pending
Timestamp tracking: See exactly when files were uploaded
Missing items highlighted: Never guess which document is required next
Coverage gaps: Identify incomplete monthly income periods
Smart submission guidance: Flags out-of- range documents, shows valid months, and suggests optimal dates for additional submissions.